Shipping Information

Turmeaus can ship WORLDWIDE!

Our packaging methods are extremely secure to ensure that your cigars reach you in optimum condition, matured and ready for smoking.  If you have any problems whatsoever, don't forget you are covered by our NO QUIBBLE GUARANTEE!
SHIPPING OVERVIEW

Standard Dispatch £1.99 2-4 days delivery (small items)
Standard Dispatch £2.99 2-4 days delivery (larger items)
Priority Dispatch £4.99 1-2 working days
Economy Tracked Delivery £3.50 2-4 working days
Economy Tracked Delivery £0.00 Free for orders over £50.00 (excl. lighters/alcohol)
Express Tracked Dispatch £6.99 1-2 working days
Next Working Day Delivery £10.50 Next working day (dispatch cut off 2pm Monday to Friday)
Saturday Delivery £12.50 Saturday delivery only (dispatch cut off 2pm Friday)
Lighter Standard Delivery £4.99 2-4 working days
Lighter Express Delivery £6.99 1-2 working days
Courier Delivery £20.00 1-2 working days
Gas Delivery £18.00 1-2 working days
Alcohol Standard Delivery £4.99 2-4 working days
Alcohol Standard Delivery £0.00 Free for orders over £100.00
Alcohol Express Delivery £6.99 1-2 working days
Turneaus car

CLICK AND COLLECT
  • We offer a FREE Click and Collect service!
  • Place your order and select Click and Collect at the checkout to collect your order from one of our offices or specialist shops.
  • Please Note: Please allow 2 working days before collection, you will be contacted by a member of staff when your order is ready to be picked up.

UNITED KINGDOM MAINLAND SHIPPING

  • These are the different delivery options available.
  • Orders over the value of £50.00 are sent free of charge by a standard tracked delivery service with most packages arriving within approx. 2-4 working days.
  • Free delivery service excludes alcohol, but we offer competitive delivery option and prices starting from £4.99 for standard tracked delivery service.
  • Alcohol orders over £100.00 value are sent free of charge.
  • Most packages arriving within approx. 2-4 working days.

Our standard postage and packaging rates start at:

Standard Dispatch £1.99

  • Small items including singles/small packs/accessories.
  • Most packages arrive within approx. 2-4 working days (excluding weekends/public holidays)
  • Parcel is not tracked while processing through the dispatch network.
  • Parcel is scanned at doorstep when delivered to confirm safe delivery.

Standard Dispatch £2.99

  • Larger items including sampler/larger accessories
  • Most packages arrive within approx. 2-4 working days (excluding weekends/public holidays)
  • Parcel is not tracked while processing through the dispatch network.
  • Parcel is scanned at doorstep when delivered to confirm safe delivery.

Priority Dispatch £4.99

  • Small or larger size items which require faster dispatch time.
  • Most packages arrive within approx. 1-2 working days (excluding weekends/public holidays)
  • Parcel is not tracked while processing through the dispatch network.
  • Parcel is scanned at doorstep when delivered to confirm safe delivery.

Economy Tracked Dispatch £3.50

  • Small or larger size items which do not require fast delivery.
  • Most packages arrive within approx. 2-4 working days (excluding weekends/public holidays)
  • Parcel is tracked at all points while processing through the dispatch network with most packages showing expected delivery date and approx. time of delivery.
  • Parcel is scanned at doorstep when delivered to confirm safe delivery.

Express Tracked Dispatch £6.99

  • Small or larger size items which require faster dispatch time.
  • Most packages arrive within approx. 1-2 working days (excluding weekends/public holidays)
  • Parcel is tracked at all points while processing through the dispatch network with most packages showing expected delivery date and approx. time of delivery.
  • Parcel is scanned at doorstep when delivered to confirm safe delivery.

Next Working day delivery £10.50 (please be aware of daily cut off at 2pm)

  • Packages aim to be delivered by 1pm the following day.
  • Orders must be received latest by 2pm cut off to quality for next day delivery.
  • This service is only available Monday to Friday. Any orders placed on Friday before 2pm will not arrive until Monday (the next available working day). Please be aware that during any public holidays, the order will be dispatched the next available working day therefore please use our Saturday delivery service instead.
  • Parcel is tracked at all points while processing through the dispatch network with most packages showing expected delivery date and approx. time of delivery.

Saturday delivery £12.50 (please be aware of Friday cut off at 2pm)

  • Packages aim to be delivered on Saturday by 1pm.
  • Please be aware that should Friday be a public holiday, the order will be dispatched the next available working day for delivery scheduled the day after.
  • Parcel is tracked at all points while processing through the dispatch network with most packages showing expected delivery date and approx. time of delivery.

Standard Lighter delivery £4.99

  • Most packages arrive within approx. 2-4 working days (excluding weekends/public holidays)
  • Please note that lighters are sent empty! This is due to restrictions on dangerous goods in transit.
  • Should you wish to order a lighter and gas refill, please order your lighter and gas and select courier delivery instead.
  • Parcel is tracked at all points while processing through the dispatch network with most packages showing expected delivery date and approx. time of delivery.

Express Lighter delivery £6.99

  • Most packages arrive within approx. 1-2 working days (excluding weekends/public holidays)
  • Please note that lighters are sent empty! This is due to restrictions on dangerous goods in transit.
  • Should you wish to order a lighter and gas refill, please order your lighter and gas and select courier delivery instead.
  • Parcel is tracked at all points while processing through the dispatch network with most packages showing expected delivery date and approx. time of delivery.

Saturday courier delivery £39.00 (please be aware of Friday cut off at 2pm)

  • Packages aim to be delivered on Saturday by 5pm.
  • Please be aware that should Friday be a public holiday, the order will be dispatched the next available working day for delivery scheduled the day after.
  • Parcel is tracked at all points while processing through the dispatch network with most packages showing expected delivery date and approx. time of delivery.

Courier Delivery  £20.00

  • Most packages arrive within approx. 1-2 working days (excluding weekends/public holidays)
  • Parcel is tracked at all points while processing through the dispatch network with most packages showing expected delivery date and approx. time of delivery.

Courier Gas Delivery  £18.00

  • Most packages arrive within approx. 1-2 working days (excluding weekends/public holidays)
  • Parcel is tracked at all points while processing through the dispatch network with most packages showing expected delivery date and approx. time of delivery.

Please note that you may be asked for proof of age on delivery!

  • We deliver throughout the UK however, there are certain delivery restrictions in particular areas where delivery can take up to three working days.
  • Please note that any order received after cut off time of 2pm on Friday will not be dispatched until the following Monday, which is the next available postal and courier service day in the UK.
UNITED KINGDOM OFFSHORE SHIPPING
  • For deliveries of large / bulky or heavy items to destinations outside mainland UK including Northern Ireland, please email us for a shipping quote to sales@turmeaus.co.uk
  • You will be contacted and informed about any additional postage and packaging cost in advance by our sales team should your order be subject to any additional shipping cost to any of these destinations.
SAME DAY DESPATCH CENTRAL LONDON
  • Same day delivery is available for our Central London customers in the following post codes:
    W1, W2, W8 ,W9, W10, W11, WC1, WC2, SW1, NW1, NW2, NW3, NW6, NW8, NW10.
  • Please state that you require this at the time of placing your order in the comments section of our online store or give us a call . For orders under the value of £350 please call or email us for delivery quote. Orders over £350 shipped free! Please note that same day despatch orders are subject to stock availability.
OVERSEAS DESPATCH INFORMATION

EUROPEAN SHIPPING

  • Humidors and parcels (over 2kg) - approx. 4-5 working days £45.00
  • Larger size items (up to 2kg) - approx. 7 working days £25.00
  • Medium size items (25 cigars and above, accessories) - approx. 7 working days £20.00
  • Small items (up to 25 cigars or larger accessories up to 1 kilo) - approx. 5 working days £15.00
  • Single cigars (up to 15 singles per order, small accessories) - approx. 5 working days £7.00

  • Please note that humidors or large and heavy objects can be subject to additional shipping cost as per courier quote. You will be notified by email with confirmation of any additional cost prior to despatch.

OUTSIDE EUROPE

  • Humidors and parcels (over 2kg) - approx. 4-5 working days £65.00
  • Larger size items (up to 2kg) - approx. 10 working days £35.00
  • Medium size items (25 cigars and above, accessories) - approx. 10 working days £25.00
  • Small items (up to 25 cigars or larger accessories up to 1 kilo) - approx. 7 working days £20.00
  • Single cigars (up to 15 singles per order, small accessories) - approx. 7 working days £10.00
  • Single cigars (up to 5 singles per order, small accessories) - approx. 7 working days £7.00

  • Please note that humidors or large and heavy objects can be subject to additional shipping cost as per courier quote. You will be notified by email with confirmation of any additional cost prior to despatch.

LIGHTERS DESPATCH

  • Please note that all lighters are despatch empty.
  • UK mainland lighter delivery from £4.99
  • Central Europe lighter delivery: £30.00
  • Worldwide lighter delivery: £65.00
  • *We do not ship to the Canary Islands.
  • If the delivery option selected is less than the courier quote, you will be notified by email with a confirmation of any additional cost. You will need to confirm by reply if you wish to proceed with the order prior to despatch.

ALCOHOL UK DESPATCH

  • UK Mainland delivery £4.99 or free when you spend over £100 in alcohol.
  • To find out more information on how much delivery will cost you and how long it should take for your item to arrive, please refer to the charge below:

ALCOHOL OVERSEAS DESPATCH

COFFEE DESPATCH INFORMATION (OVERSEAS)

  • To find out more information on how much delivery will cost and how long it should take for your item to arrive, please refer to the charge below:

  • Europe
  • Up to 500g £7.00
  • Up to 1kg £15.00
  • Up to 2kg £25.00
  • For any larger order email for a delivery quote.

  • Outside Europe
  • Up to 200g £7.00
  • Up to 500g £10.00
  • Up to 1kg £20.00
  • Up to 2kg £35.00
  • For any larger order email for a delivery quote.
  • You will be notified by email with confirmation of any additional cost prior to despatch.

GIFTS AND DELIVERY TO AN ALTERNATIVE ADDRESS

  • If you want us to ship to an address that is different to the billing address, although this isn't a problem, PLEASE contact your credit card company and inform them that you are purchasing a mail order transaction and having it shipped to a different address. This ensures they will allow us to process the charge without delay.
  • Please make sure that you enter the full billing address on the order form as registered with the card issuer.

SHIPPING COUNTRY EXCLUSIONS FOR TOBACCO PRODUCTS

  • US, Canada, France, Italy, India, Vietnam, Turkey, Finland, South Africa & Switzerland delivery is not available on tobacco products. UK Click & Collect is available.