Turmeaus Tobacconist Customer Promise

Welcome to the Turmeaus Tobacconist Help Desk, whatever you are looking for, hopefully you will be able to find the answer here! If not then just drop us an email at [email protected] and we will of course reply as soon as possible (normally within 60 seconds).

Turmeaus Tobacconist prides itself on having the highest reputation, not only concerning the quality of our products, but also concerning Customer Service.

Please read our Customer Promise below:

Our prices will always be the best possible and we guarantee to price match any bonafide tobacco specialist in the UK on our regular range of pipe tobaccos, pipes and cigars. Please note that we cannot guarantee to price match on any Aged, Rare and Unusual cigars.

We will always provide prompt and reliable advice and service by way of our highly trained Directors and Sales team.

We intend to deliver within 3 working days within the UK from the day of your order and within approx. 7 working days for overseas customers. Normal delivery time is however "next day" providing you order before 2pm.

Our cigars are always kept in the correct conditions in our own purpose built walk in humidors. All orders are very carefully packed to ensure the cigars reach the customer in optimum condition.

Please email us at [email protected] for shipping quote.

We offer FREE SHIPPING for any order with a value of £50 or more for all mainland UK orders (Except for large/heavy items click here for our full shipping charges).

In the event of a customer being dissatisfied with their purchase the order can be returned within 30 days for full credit or refund provided that the item is unused and in original packaging. Please note that we cannot refund any postage and packing on returned items.

Clients are welcome to order online, over the phone or visit and of our specialist tobacco shops throughout the country.

Email [email protected] or call 01493 749710 for further details.


Click here for more information about our shops.


We are here to help you, don't hesitate to call (9am - 5pm) or email (24 hours) every day of the year.

Call us on 01493 749710, our fully trained team are waiting, delighted and excited to advise you!