Cancellation and Product Returns

Turmeaus wants you to be totally satisfied with the products that it provides to you so our general rule is that if you would like to cancel your order for products and return them you may do so at any point within 7 working days from the day after receiving them (enclosing a copy of your product order confirmation/receipt and your reasons for returning the product).

If you are only returning part of an order, no refund will be given in respect of the delivery charges.

If you requested additional services such as gift wrapping, priority shipping or engraving, no refund will be given for the additional charges incurred by you for these services.

Our cancellation policy will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval.

You will be responsible for meeting the costs of returning products to us unless the products are faulty or we have provided substitute products (the original products ordered having become unavailable).

None of this affects your rights to claim for defective or faulty goods or workmanship under the Sale of Goods Act 1979 (as amended) or the Supply of Goods and Services Act 1982.

Product Returns Form